Refunds & Exchanges
We are happy to refund or exchange your purchase within 14 days should you not be entirely satisfied with your products.
Please ensure goods are:
- Unused/unworn, in the same condition you received it
- In its original packaging
Please notify AURA EVE (firstname.lastname@example.org) should you request a refund or exchange within 5 days of the purchase date.
Postage and handling costs will not be covered by us for the return or exchange of goods. Shipping back to us is your responsibility so please make sure you post via a trusted method. AURA EVE is not responsible for packages should they not reach us. Please retain your proof of postage.
Please ensure a self-addressed prepaid satchel is enclosed if you wish to exchange an item.
PO BOX 5948
MAROOCHYDORE BC QLD 4558
Enclose your order number, name and whether you would like a refund or exchange.
We offer a 90 day replacement warranty on all items. Please contact us at email@example.com with your full name, order number and images of any faulty items.